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ARBITRATION & SUBSCRIPTION TERMS: The Santa Cruz Sentinel subscription is a CONTINUOUS SUBSCRIPTION, which means it will automatically renew at the end of this term. Notice of cancellation must be provided before the end of this SUBSCRIPTION TERM to avoid charges for an additional term. You may cancel or modify your Santa Cruz Sentinel subscription at any time by calling Customer Service at 831-706-3201. You will be billed at the term you have selected, which shall be your SUBSCRIPTION TERM. Future SUBSCRIPTION TERM prices are subject to change. This subscription grants you a FULLY PREPAID, NON-REFUNDABLE license to receive and access the subscription materials for the duration of the SUBSCRIPTION TERM. No credit is offered for vacation interruptions. All home delivery subscriptions will automatically include up to seven Special Editions annually, including the Thanksgiving Edition, at an additional cost of $7.00. The cost of these Special Editions will be subtracted from the amount you paid for your subscription and will shorten the length of its term UNLESS you OPT OUT of receiving them. If you prefer not to receive these editions, you must call Customer Service at 831-706-3201 to OPT OUT. If you do not OPT OUT, your account will be billed automatically and your SUBSCRIPTION TERM will be shortened. We reserve the right to increase rates at any time. In addition to premium issues described above, pay through dates will be affected by different factors, including but not limited to, changes in delivery, service adjustments, supply chain surcharges, and interruptions in service. Future prices may be higher. We reserve the right to increase rates at any time. In addition to premium issues described above, pay through dates will be affected by different factors, including but not limited to, changes in delivery, service adjustments, supply chain surcharges, and interruptions in service. Digital online content is not subject to California sales tax. The sale of printed newspapers is subject to sales tax reimbursement per Cal. Code Regs, tit, §1590(b)(1)

While most subscriber issues are corrected quickly with a simple call to subscriber services, there are occasions where disputes are not immediately resolved. To remedy this, we have joined cable companies, cellular providers and others in instituting an arbitration program. This simply means that if a consumer files a claim, arbitration allows a prompt resolution to the dispute without requiring either party to invest the time and expense of a lawsuit in court. As a subscriber, participation in the arbitration program is automatic. If you have questions regarding these policies, please call subscriber service. This subscription grants you a FULLY PREPAID, NON-REFUNDABLE license to receive and access the subscription materials for the duration of the SUBSCRIPTION TERM. You will be billed at the term you have selected, which shall be your SUBSCRIPTION TERM. This subscription is non-refundable and not redeemable for any other form of compensation, credit, or cash. No unused portion of a SUBSCRIPTION TERM will be refunded. No credit is offered for vacation interruptions. Notwithstanding the foregoing, the Company reserves the right to issue refunds under certain limited circumstances, e.g., when technical issues prevent the Company from providing access to subscription content. In all circumstances, the availability and amount of a refund is subject to the Company’s sole and absolute discretion, and the Company’s determination shall be binding on the parties. You may call customer service if you have any questions about your subscription. By delivering your subscription payment and subscribing to the Santa Cruz Sentinel you acknowledge and agree to be bound by the terms and conditions set forth in this Subscription Agreement. Details of our Arbitration and Refund policy can be found on: https://www.medianewsgroup.com/subscriber-terms-and-conditions

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